FAQ
At Swagsta, all products are custom-made to order—including printed, embroidered, and sewn designs. Because of this, we have a specific return and replacement policy to best support our customers.
We offer replacements if your item:
1. Arrives with a manufacturer defect
2. Is damaged during shipping
Please reach out to our customer service team within 15 days of delivery to request a replacement.
Important Notes
• Do not ship items back to our corporate or warehouse locations—we do not provide return shipping labels.
• If you have any questions about your order, we’re always happy to help!
Most orders are completed within 3 business days before shipping. Once your order leaves our facility, you’ll receive a shipping confirmation email with a tracking link.
We do not provide order updates before shipment.
All orders ship from our facility in Louisville, Kentucky via U.S. Postal Service, with an average delivery time of 2–3 business days for domestic orders. International orders may take longer, depending on location and customs processing.
Each Swagsta product is printed on demand just for you. After placing your order, you’ll receive a confirmation email. Please review your shipping address, design, size, color, and quantity within the first 2 hours of placing your order.
If you need to make any changes or cancel your order, contact us immediately within that 2-hour window. Cancellations or edits are not guaranteed after this time.
We’re here to help! You can reach our customer service team in the following ways:
Chat with us:
Use the chat button in the bottom right corner of your screen or phone. A representative typically responds within a few minutes during business hours, Monday–Friday, 7 AM–4 PM PST.
Leave a Message:
Click the Contact Us link in the footer. Fill in a few quick details to help us locate your order, and we’ll respond during business hours.
Phone Support:
We do not offer phone support at this time. If you see a phone number listed for Swagsta on another website, it is either outdated or not affiliated with our company. Please use the contact options listed above for the fastest and most accurate support.
Social Media:
We currently do not monitor or respond to messages on Facebook, Instagram, or any other social media platforms.
Thank you for your understanding!
Since all Swagsta products are printed on demand, orders can only be canceled within 2 hours of placing them.
To cancel your order:
- Click Track Order in the footer or the person icon at the top of the page.
- Select order, click "Cancel".
You can also cancel your order using the link in your confirmation email, which takes you directly to your order page.
Need assistance? Feel free to Contact Us — just be sure to reach out within the 2-hour window so we can help cancel your order.
All Swagsta products are printed on demand. Because of this, we can only accept changes to your order within 2 hours of placing it.
You may request updates to:
• Billing or shipping address
• Product size or color
• Custom personalization (if applicable)
If you need to make changes, we recommend canceling your order (within the 2-hour window) and placing a new one with the correct details.
After 2 hours, your order may already be in production. If that’s the case, we’re unable to make changes or cancel it. However, please still contact us as soon as possible and we’ll do our best to assist.
For cancellation instructions, see our FAQ: [How do I cancel my order?]
Once your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow your order’s progress.
If you created an account at checkout or have a customer login, you can also track your order by visiting our Track Order page and logging in to view your order history and status.
Don’t see the email? Be sure to check your spam or promotions folder. If it’s been more than a few days and you haven’t received tracking information, feel free to contact our support team.
